Tetrad Network Solutions – Privacy & Messaging Policy

Last Updated: 01/31/2025

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Introduction

Tetrad Network Solutions (“we,” “our,” “us”) values your privacy and strives to protect any personal information you share with us. This Privacy Policy explains:

• What personally identifiable information we collect and why.

• How we safeguard your information.

• How we use and sometimes share it.

• Our commitment to handling text messaging opt-in data responsibly.

By using our website and services, you agree to the terms of this Privacy Policy.

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1. Information We Collect and May Disclose

We collect information to comply with laws and to provide a superior level of service. Such personally identifiable information (PII) may include:

• Names

• Addresses

• Phone numbers

• Email addresses

• Any additional details you voluntarily submit through our online forms or during service inquiries

 

1.1 Specific Collection Examples

• Information submitted on new account or service request forms (e.g., name, business address, email, or phone number).

• Details about your transactions with us, such as payment history, account activity, and communications.

• Information collected via our website forms and through “cookies,” including browsing actions, IP addresses, and usage patterns (as explained in our cookies policy).

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2. How We Use Your Information

We use and disclose the information above under certain circumstances, for example:

1. Internally: To deliver and maintain services, process support tickets, prevent fraud, or verify your identity.

2. Legally Required: When we must comply with a request or investigation by law enforcement or a regulatory authority.

3. On an Aggregate Basis: Combining parts of your information with others’ (stripped of unique personal details like names or full addresses) for general data analysis or reporting.

 

We do not share, sell, or rent your personally identifiable information to outside marketers. If non-affiliated third parties perform functions on our behalf (e.g., payment processing, marketing campaigns), we require them to keep your data confidential, secure, and use it solely for the authorized tasks.

3. Sharing with Non-Affiliated Service Providers

 

We may occasionally disclose personally identifiable information to trusted, non-affiliated service providers who perform essential business functions—e.g., marketing campaigns, data processing, or secure check printing. Before sharing, we require these parties to:

1. Maintain confidentiality and security safeguards.

2. Use the information strictly for Tetrad-approved tasks.

3. Comply with applicable privacy laws.

 

Under no circumstances do we share text messaging originator opt-in data with third parties. (See Section 4 below for more details on SMS.)

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4. SMS Opt-In & Text Messaging Policy

Tetrad Network Solutions offers opt-in text messaging for service updates, reminders, and promotional communications.

1. Data & Consent:

   • When you provide your phone number and consent to SMS, we store that information securely.

   • We do not share your text messaging originator opt-in data or consent with any external parties.

2. Opt-Out Language:

   • In our first text communication (and occasionally thereafter), we will remind you: Reply STOP to opt out of SMS messaging. Once you reply STOP, you will not receive further text messages unless you re-subscribe.

3. Usage:

   • We use your phone number solely to deliver requested communications and relevant service updates.

   • Tetrad may analyze aggregated SMS data internally for insights but never reveals your personal SMS info to third parties.

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   Text Messaging Terms & Conditions

1. Types of Messages

   • By opting in to receive text messages from Tetrad Network Solutions (“Tetrad”), you may receive:

     • Appointment Reminders (e.g., scheduled network assessments, on-site visits)

     • Service/Order Alerts (e.g., hardware shipping updates, ticket status changes)

     • Account Notifications (e.g., billing reminders, policy updates)

     • Promotional or Marketing Messages (if you’ve provided explicit consent)

2. Frequency & Charges

   • Message Frequency May Vary based on your services or communication preferences.

   • Message and Data Rates May Apply, according to your mobile carrier plan.

3. Opt-In & Consent Data

   • When you provide your phone number and consent to Tetrad Network Solutions’s SMS updates, we collect and store that data securely.

   • We do not sell or share your opt-in details (phone number, consent records) with any third parties.

   • For more information, see our Privacy & Messaging Policy or Terms & Conditions.

4. Opt-Out (STOP)

   • You can opt out of receiving text messages at any time by replying STOP to any Tetrad SMS message.

   • After texting STOP, you will receive one final confirmation text, and then no further texts will be sent unless you re-subscribe.

5. Help or Questions (HELP)

   • If you need assistance or have questions about your SMS subscription, reply HELP or visit our website at https://www.tetradns.com.

   • You may also contact Customer Support at 1-833-711-2858 or email info@tetradns.com.

6. Data Security

   • Tetrad Network Solutions implements administrative, technical, and physical safeguards to protect your personal information, including SMS opt-in data.

   • Refer to our Privacy & Messaging Policy for details on how we secure your information and for any applicable changes.

7. Changes to This SMS Terms & Conditions

   • We reserve the right to modify these Terms & Conditions at any time. If we make material changes, we will notify subscribers via text message or by updating the date at the top of this page. Please check back periodically for updates.

For any questions about your SMS subscription, contact us at info@tetradns.com.

 

5. How We Protect Your Information

We maintain an information security program designed to protect your confidential data:

• Administrative, Technical, & Physical Safeguards: We control access to sensitive data, implement secure disposal processes, and use threat detection systems.

• Employee Training: Our staff must follow internal policies and relevant laws for handling personal information.

• Monitoring & Response: We detect, prevent, and respond to unauthorized access or cyberattacks. Although we strive for robust security, we cannot guarantee no inadvertent disclosure will ever occur.

 

6. Disposal of Business Records

We dispose of business records containing personally identifiable information as required by state and federal laws, ensuring any physical or digital data is destroyed securely.

 

7. Communications from Tetrad Network Solutions

Depending on the information you’ve provided, we may occasionally send:

• Product/Service Updates

• Special Promotions

• Newsletters or Service-Related Announcements

 

You can unsubscribe from promotional emails or texts via the provided opt-out instructions. However, certain operational messages (e.g., account updates) are necessary unless you deactivate your account entirely.

 

8. Cookies & Log Files

We use cookies to store session info for user-friendly site navigation. The data we gather through cookies or server logs (such as IP addresses, browser types) does not typically identify individual users by name. You can disable cookies, but some website features may be limited.

 

9. Links to Other Sites

Our website may link to external sites not owned by Tetrad Network Solutions. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy statements before sharing information.

 

10. Transfer of Customer Information

Customer lists and related data can be considered a business asset. If Tetrad merges with or is acquired by another entity, your information may be transferred as part of that transaction. We will notify you in writing if a change significantly affects how we use your data.

 

11. Changes to This Policy

We reserve the right to modify this Privacy & Messaging Policy at any time. If we change how we handle your data in a way that differs from what we stated when it was collected, we will notify you. For the latest version, please check our https://www.tetradns.com/privacy-policy

 

12. Contact Us

If you have questions about this Policy or wish to modify your communications preferences:

Tetrad Network Solutions
info@tetradns.com
Customer Support: 1-833-711-2858

 

Thank You for Trusting Tetrad Network Solutions

We appreciate the opportunity to protect your personal data and provide a secure, efficient experience. If you have any concerns, feel free to reach out—we’re here to help.